Figure 4.12: Lunch Express - Needs-Based Customer Segmentation
NEW CUSTOMER A
NEW CUSTOMER B
NEW CUSTOMER C
NEW CUSTOMER A

NEW CUSTOMER B

NEW CUSTOMER C

Instruction: Click on New Customers (A, B, or C) to view the Importance of Customer Needs and the segment to which these new customers would be assigned based on their needs that are similar to the two market segments served by Peet’s Coffee.